Processing of applications, proposals and complaints

I. Applications, proposals and complaints under the Act Nr. 85/1990 Coll., on the Right of Petition

Everyone has the right, either alone or jointly with others, to contact the Transport Infrastructure Access Authority (hereinafter referred to as the „TIAA“) with applications, proposals and complaints (hereinafter referred to as the „petitions“) in matters of public or other common interest within the scope of power the TIAA. The right of petition is regulated by Act Nr. 85/1990 Coll., on the Right of Petition.

The petition must be

  • in writing and must state the name, surname and address of the person submitting it; if the petition is submitted by a committee on petitions, the names, surnames and address of all members of the committee and the name, surname and address of the person authorized to represent the members of the committee in this matter shall be stated,
  • submitted as electronic using the ePetice tool, according to the instructions and with access from the public administration portal (Czech only). In order to establish a petition and support it, the user must have a means of electronic identification issued within a qualified electronic identification system at least at a significant guarantee level (ie e-Citizen or bank identity). Information about this tool can be found on Ministry of the Interior web pages (Czech only).

If the petition is addressed to TIAA, the TIAA is obliged to accept it. If the matter is not within the scope of power the TIAA, the petition will be forwarded to the competent governmental authority within 5 days and the TIAA will inform a person or committee who has submitted the petition. After receiving the petition is the TIAA required to assess its content and respond within 30 days to the person who submitted it or to the representative of the members of the petition committee. The TIAA will give an opinion on the content of the petition and how it will be handled in its response.

 

II. Complaints under the Act Nr. 500/2004 Coll., Code of Administrative Procedure

The TIAA for the processing of complaints proceeds pursuant to Section 175 of the Act No. 500/2004 Coll., Code of Administrative Procedure, as amended (hereinafter referred to as the „CAP“). The persons concerned have the right to appeal to the TIAA with complaints against inappropriate behavior of officials (employees of the TIAA) or against the TIAA procedure if the CAP does not provide any other remedy. Such a means of protection may be, for example, a claim that an official is biased, an appeal, a motion to a review procedure, a request for renewal of proceedings, or an initiative for measures against inaction.


The complaint shall be submitted to the administrative authority conducting the proceedings. This administrative authority is required to investigate the facts in the complaint. If administrative authority considers it appropriate, it would interview the complainant, the persons against whom the complaint is directed, or other persons who may contribute to the clarification of the case. If the complainant considers that the complaint he has submitted to the relevant administrative authority has not been duly disposed, the complainant may ask the superior administrative authority to investigate the way the complaint is handled. In such a case, the TIAA chairperson will investigate the way the complaint is processed.


It must be clear from the complaint, who submits it, what concerns and what is proposed.

Natural person shall state in complaint the name, surname, date of birth, place of residence or another delivery address (or electronic address).
Legal person shall state the name, identification number of the legal person, the registered address or another delivery address (or electronic address).

 

The complaint shall include the name of the administrative body to which it is addressed and the signature of the person making it (in the case of a complaint submitted electronically, guaranteed electronic signature is not required). The TIAA also points out that, according to § 16 of the CAP, it acts only in the Czech language. Applicants may act and submit documents in Czech or Slovak languages. Documents in a foreign language must be submitted by the applicant in the original version and at the same time in an officially certified translation into the Czech language.

 

For further information read the section Language of proceedings.

 

III. Reporting pursuant to Government Regulation No. 145/2015 Coll., on Measures related to the reporting of suspected disobeying rules in the office

In accordance with Section 3(1) of the Government Regulation No. 145/2015 Coll., on Measures related to the reporting of suspected disobeying rules in the office, was appointed an investigator, who receives and investigates the reports of civil servants about suspicions of the disobeying rules by the TIAA employees.


The investigator receives the announcements and investigates suspicion of disobeying rules in the office described in the reports. He also has to register reports and complete conclusions about outcome of the investigation.


The mailbox for announcements in written is located at the TIAA headquarters in Myslíkova Street 171/31, Prague 1 (in the lobby on the left opposite the concierge) and is marked in Czech as the „Úřad pro přístup k dopravní infrastruktuře PROŠETŘOVATEL“ (which means „Transport Infrastructure Access Authority, INVESTIGATOR“ in English). The e-mail address for receiving the announcements in electronic form is This email address is being protected from spambots. You need JavaScript enabled to view it..

 

The above-mentioned mailbox and e-mail address are intended solely for receipt of notifications by state employees belonging to the TIAA or other civil service office. Therefore, if you are not the TIAA or other civil service office employee and intend to contact TIAA, please do so using address This email address is being protected from spambots. You need JavaScript enabled to view it..

 

The receipt of reports and their inquiries cannot be delegated to another person, as the power to investigate these documents is determined for the investigator only. Some of the partial steps taken in the investigation may also be entrusted to another civil servant of the TIAA, but only on the condition that the identity of a reporter cannot be revealed from these steps.